Refund Policy

This Refund Policy outlines the terms and conditions for returns and refunds for products purchased through the company's online store. We want you to be completely satisfied with your purchase, and this policy details how we handle such requests. Please review these guidelines carefully before making a purchase.

1. General Policy

We accept returns for eligible products within 14 days of the purchase date, provided the items meet our specified conditions. To qualify for a refund, the product must be in its original, unused condition with all packaging intact. This policy applies specifically to physical goods purchased directly from our online store, such as coffee beans or merchandise.

2. Eligible Items & Conditions

To be eligible for a return, your item must be unused and in the same condition that you received it, with its original packaging. You must also provide proof of purchase, such as your order confirmation or receipt. Items like unopened bags of coffee beans, mugs, or apparel that are unworn and unwashed typically qualify for return under these conditions.

3. Non-Refundable Items

Certain types of items are exempt from being returned or refunded. These include perishable goods like opened coffee beans, custom or personalized orders, and digital gift cards or downloadable products once they have been accessed or delivered. Items marked as final sale are also non-refundable.

4. How to Request a Refund

To initiate a refund request, please contact our customer service team via email within the specified return window. You will need to provide your order number, a detailed reason for the return, and any relevant photos if the item is damaged or defective. Our team will then provide you with instructions on how to proceed with your return.

5. Processing Time

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. The actual posting time to your account may vary depending on your bank or payment provider.

6. Exchanges & Replacements

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us immediately with details and photographic evidence of the defect or damage. We will arrange for a replacement to be sent to you after verifying the issue, provided the item is still in stock.

7. Contact & Disputes

If you have any questions or concerns regarding our refund policy, or if you believe there has been an error in processing your refund, please do not hesitate to contact us. We are committed to resolving any issues fairly and promptly. Your satisfaction is important to us, and we will work to find an amicable solution.

Contact Us

Email: support@thedailygrindcafe.com

Address: 91 Harrison St, Miami, FL 33179